Due to my Co. policy ,We are not allowed to pay the freight of samples  to the customers because we are a manufacturer. Some of the customers often requested us to send him samples,but they did't want to pay for the freight and told that they would pay it when   the contract was signed.how can I deal with it? I am freshman and hope anybody could help me.I also hope anyone who will write the sample reply for me.thanks!
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Sincerely yours,

Nobody help?

you can tell your costomers about your company's policy. This is uaual practice of international trade. If they want to do serious business, they will pay.
9H6l4r/p1^1H&I.t9`FOB Business ForumJust pay attention to diction.

aggree F#3.
&h1v%c+s#x.V;X$]6@)X7v[A Professional Business Forum]you need insist the policy

Thank you for Peter and jilly.could you give me the sample reply? I will be very appreciated if you both can help.

http://bbs.fobshanghai.com/thread-41861-1-1.html
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Download the attachment PDF documents and see sample text in page6 and page 7.

thank for Peter.

thanks for all the friends!

Sir, maybe my suggestion is late, you can show your policy to your customers, as the above floor said, if it's a sincere customers, he/she won't mind paying the fee of the express, he will understand you.www.fobshanghai.com(E4@0z2|2F
If not, I think it's not a valuable customers(Of couse not absolutely), so don't worry about the trouble like this, my previous boss said: Business is fair for the both side, don't underestimate yourself. Do you think so?FOB Business Forum B(G5e6S,k.D3C%a
Eric
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[ Last edited by  Eric313 at 2007-3-7 16:39 ]

no ad pleasewww.fobshanghai.com2J/?"L'p'S ]%n*L

$E4g5h'W%o0Y[A Professional Business Forum][ Last edited by  peter-jetstar at 2007-5-15 12:21 ]

i think if the customers want to business with you ,they won't mind the fee.

"Business is fair for the both side, don't underestimate yourself".
'|,P-d!C9uFOB Business ForumI like this words, sounds great. A people who can speak out such meaningful words must be an excellent guy, i think. FOB Business Forum7U'L8X5\8o:a,n(V
Hi, Eric, you are so luky to work with such nice boss.

hi guys. I think it depends. If you think it worth paying the express fee, why not? A small fee brings big order. The point is that you are sure that the customer is serious businessman.
;?,e/p)|:][A Professional Business Forum]You give and then you get.business forum,trade forum,business opportunity,Business China,Business India,Brazil business7U2f%L:y1x3S;x,? {5m
And business is communication and need go to an agreement. All depends on the communication.

Yes, it depends.
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.g1X6D%s4F(}7x3cFOB Business ForumFor old customers, if the sample fee is not big, why not? We familar with this customer, profit is created by both parties i think. www.fobshanghai.com1C4h*G2t3P)d"R*G
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But for new one, i prefer to send free sample (if small value) and freight collect or charge the sample fee (big cost) and freight collect.

i often said to my client that we supply the sample and catalogs for free ,but the freight should be paid by our client.  i think if he want to buy our goods ,he will pay for it.