I will lose a big customer

After I got the Purchase Order from the customer,I translate everything,and then send it to my boss,my manager and to the technician.
rM0E.E D
wdb:X
b j"E Then,my boss began to prepare the material---Some days passed,the delivery time is coming.They told me that we have made wrong colour of the goods.I am so sad about this.I want to tell to the customer,but they told me no to do that.What they want is getting the money.But how do our customer explain to his customer?His customer is the UN.,~8\6Md2|s0S/M

0~zVc&y7R%Q iXVH I am so sad,I will lose such good customer.

But I don't know how to do

Reply #1 xiaojiaozai's post

first, you shoudl more careful next time t9LA'X_9qR;@8qJ
second , i think you should explain to your customer.

Obviously,it is a tough event to deal with,anyway,i'd like to give you some advice:
(kl)xo5W5lX%? 1.talk with your boss,what kind of discount he can pay for this mistake.jP H5Y1_+A
2.Talk with the client again,tell him the situation of your part honestly,and then tell him the discount you can give him,a bit less than the boss gave you.Nt%U"a3p&H0c
3.In fact, the methord is a case for cimpensation,the only difference is that you have not delivery the goods as well as not receive the money,either.
B4InJyG m`];E 4.If the client can not accept either,even if you withdrawed the most you can do,thing has to be as follows: z"cr8FapyXz t
a.find new buyer for the goods
-_8S%qw#B@$vs R b.Talk with the client whether he can accept to produce the goods in his color again.
&r
KQS9F c.Show your most regret and sorry for the mistake on behalf of your manager and company,no matter you can make the business or not.

Reply #4 alexnee's post

Alexnee,thanks very much for your advise.I have talked to my boss,but he never do this,he just want to cheat the customer,and get the payment. What a pity.

Reply #5 xiaojiaozai's post

i can understand your situation-ulBXCB_9N5nO2J
most of the boss in china don't know the important of honest0`U PwB8K
If they can earn some money,they never mind what they are doing

TO Jerry 1983:
q]:g*PR8L%a,b Understanding is one things,what to do is another thing.Human must face the problem before he/she's grown up.
3dHr3V/@7@
CH Y
'PZ z2W7rLY,l j TO LZ:
7pc`Vg.c g-Wu i
M3kJr
There is no reason for your boss to do that,i bet he will taste the bitter fruit if he does what you said.The situation is getting worse,i even can expect the result what will be happened the next.
-x~4bB1oq.i`7J 1.The client paid the money before he realized he is cheated. He will ask for high compensation,usual over the total amount.You may say it is bottom line you never do business after that.
wd'nX&Z6NGD You are long,the client can choose another way and turn to the court for arbitragtion which is really a tough thing to deal with,even if you win the game,but you guys will be exthausted.
n sCl:oK B/{ I do not think you can win in court in this situation.I used to suffered from such a terrible event in my previous company.
}2`VU,f2dZ zN 2.The client knows it is a fake goods as he ordered and does not pay the money,your company has to take it and shipped it back and covers the freight in two times as well as money for clear the goods.^Z:Sn;N"y~ ?
3.If the boss insists,i suggest you'd leave the company before the tragedy happen.

Reply #7 alexnee's post

Dear Alexnee,
/nI{;a4t "C8_8y%F C6c+QJ,Y
Thanks very much for your reply.[/z%wE$[wqK%DJ-j

us ~&y:pe H1cg%U You are right,I think that the customer will take us to the court.I am so worried about this.Sometimes,I really expected this happened.Then my boss will know what is international business.He must take the responsibility.As he has cheated for times,many of our products were different standard as the samples.I got the information just now.Because the customer need SGS report,my boss send a good quality material to SGS,but for the goods,we used low standard material!.|$t4?2V/T&M&f+[

0i)}3}| ^Q2I1u2[1u:w It is time for me to leave I think.:kRi#lOy+f&h2C
!y"[:R(QlE(^.^7e
[[i] Last edited by xiaojiaozai at 2008-7-5 15:00 [/i]]

Also,he always says that we has lillte profit,we have lost money and so on.But when I checked with our technician,he told me that we have earened much money.Even RMB1000/pc:(

it's his business for the profit,not the excuse for taking the obligation in his mistake in this order.G+VJx$z$a uq
By the way, profit is not calculated as the technician did, he usally cover the cost of products only, not including the taxes,as well as the management charges of your company.