solved already...a dad-burned rejected to pay freight

[size=4]several weeks ago, i sent some samples to a US buyer in two parcels. at the beginning, he didn't agree to pay freight and wrote to me as following:[color=Blue] I don't pay for sample courier. Hope you understand, I receieve too many sample every day to be able to pay for them. As the buyer I don't pay for courier. I pay for courier when I send samples to my clients. fyi, I don't mind sending samples back to you if I do not sell them. [/color]
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for the freight disagreement, i gave up my idea to develop business with him, some days later, i sent him some pics of samples from our new collection in a mail group list, and received his feedback soon. after talking with him seriously, he agreed to pay the freight, and i promised to return the freight in grand total once any order would be placed, i sent out some samples to him via his TNT account no. whereafter. last week, i heard the comments from him to say that our designs are not marketable for him and he would inform me if there is any furture chance. 6ve D5BIA `)e5f

3iAzEB2sfD6T To my big surprise, i received a payment invoice from TNT courier today, it was showed that we need to pay for those two parcels as the receiver refused to pay it, i called TNT office and they clarified that the receiver rejected to pay for the parcels, as per the express contition "[color=Blue]SENDER LIABLE FOR UNPAID CHARGES[/color]", they have to charge from the sender....[CikS
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it is unreasonable, i told the TNT office that we won't pay for the cost since the receiver had promised to pay on it, they should communicate with the consignee again but not impute the responsibility to us. "can you provide the message to prove that the receiver had agreed on freight collect before?" the TNT staff asked. oh my god, we just got agreement in our tel conversation and i got his courier account No. via email later afterwards, is it convictive enough? I forwarded the original email to the courier and wrote that "pls note the fact cannot be denied even if it was an oral promise only".
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.DE n pW e(rG now, the courier said they will forwarder the info to TNT office in US and communicate with the receiver again, i am afraid the dad-burned buyer won't accept what he said before....too bad....i don't intend to tell this to my boss, but i am not sure if i can solve it well, the cost is over Rmb1500...who can direct a good way for me to get rid of the trouble???[/size]2?1iCSgJ(d

L\!B(OHwt0y [[i] Last edited by dinahsun at 2008-4-23 16:47 [/i]]

i am sorry to hear that

Reply #1 dinahsun's post

dear,before you sent the sample
n3QsM[ you should ask your client to send you an email which delcare that he will pay for the freight#V#`Pf*\k"X:^
and when the carrier to get your sample4^ pG9h-hHw`%V5_
you should print that email out and handle it to the carrier
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Ow/U o2nA now you haven't done that
f
F m6y/x6C you can print the email that he sent to you before and
sh3@&`O offer it to the carrier
&{+g%x'Q*O8BX+^$mE i am sure they will declare the freight from your customer
*c*BoDg+p(vJ3D please don't worry
0{GL:_{7p the client has said he would pay the freightq&H1YA(d,Y&]1qbU
if he ate his words that is his faultyH#t:B_.{-l&i-R-c
not your falt

Reply #3 jerry1983's post

if i know the US buy is a so bad-credit guy
.ql1mF,OR.O"w i am sure i will request the approved email
"~-O4Ar X$o5R5o he didn't answered my call this morning and i left message to him|ec/e@o-P7v
i will keep the experience in mind
e6SaJ gzx }V :)

Reply #4 dinahsun's post

don't worry,dearR Rem{cBCj
and good luch to you

you can handle this situation
$h.}|\-gF
v_ w(O M kind wishes

[quote]Originally posted by [i]jerry1983[/i] at 2008-4-10 15:31 [url=http://forum.fobshanghai.com/redirect.php?goto=findpost&pid=3238897&ptid=321629][img]http://forum.fobshanghai.com/images/common/back.gif[/img][/url] x9P/l+gM3x"Vqn|
dear,before you sent the sample em6l7WAhf
[color=Blue]you should ask your client to send you an email which delcare that he will pay for the freight[/color]and when the carrier to get your sample
7J5U&f-YR!hU&a5N you should print that email out and handle it to the carrier
&]R&F}(yS/{ .......*tJ%fl0x.@8f.Y
[/quote] g8kN%C/Kd+S?
hi jerry,  for this problem:
Iu
^XeR xL how to persuade him to [color=Blue]write down [/color]' I'LL CHARGE THE FREIGHT FEE" , as most of the time ,we chinese think foreign guys' credit is better than us chinese, we may overlook this point.

Reply #1 dinahsun's post

Hi, ;PpD.K8L.|4d

PM6ZL/a([Na+{ I am sorry to hear that, though,I never meet such kind of problem, some of my colleagues met it before. rQRB @F3j
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Therefore, we do send the sample with our greatest careness if the mail fee is to be paid by receiver.
p]N[6M
A+JN^
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TN%aE But, we can promise the client is a liar,and refuse to pay it.

Reply #7 jeff008's post

you just ask them to write an email to you says that"I will allow ****** use my account ****** to send the sample to:***** and i would like to pay the frieght on our side"
OZ!zu!lY#C H+b maybe most of the time ,the customer will pay the frieigt
tn^ rdG but there is really small part of people who will refuse to pay the freight!nn;h)`%g;uj0g4K
and if your company is powerful enough and can afford the freight by your company,there is no need to prepair that emailJR~c uy
but most of the time,the company we are working for is small company and if the customer refuse to pay the freight 2dhP` n(^{:u?
we will be very hard to explain to the boss and sometime we even will be punished by the stingy boss3~+[Fn6o0M!v)u

U8SVd(y [[i] Last edited by jerry1983 at 2008-4-11 08:55 [/i]]

Reply #1 dinahsun's post

I am sorry to hear that .
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Don't worry , I think this client will pay for freight lastly . if not , it's not your fault after submit your boss noted .
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q,HPU0?m.pJ Normally, for the freight collect , I shall double check the address and shipped by his account no.  by email . If the account no is ineffective , I will advise client or don't send .

the letter sent to TNT office to clarify the problem:

[color=Blue][size=4]dear rebecca,
ZR8hq2q)Z CE

hmg]FO1\#] regarding to the below freight issue we talk before, what happend in your communication with the receiver?
UY s9`"?9H{ i received a fax from you to say that the receiver refused to pay for those two bills, then we are liable for those unpaid charges.
cdi7`P(M dear rebecca, as i told you before, our company provided those samples for free and really not able to afford the unpaid freight any more, that will be a disaster for us if every new buyer refused to pay the freight like this. o:`V!^4T"|9uh
have you ever considered that your term is not unreasonable for the sender?:cI8]w|On
if all of the receivers refuse to pay for the freight, how do you think about the situation of China suppliers?
S`'rQ~xM if the receiver didn't agree on it, why he told me the account No. and asked me to use the account for delivery?
j@F'o'E(wYL:A i feel sorrowful to meet this kind of client, but it doesn't mean that we are the liable one for the terrible result.
3t*l2O&m%l furthermore, this extra cost was not included in our company's spend at all, do you want me to pay for it by myself?J%O-A_6l%a
pls kindly understand our situation and solve the problem, and don't  impute the responsibilty to us, thank you very much.
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!C[6S [*^h W B.rgds/Dinah[/size][/color]

the letter sent to the buyer to finalize the problem

[color=Blue][size=4]dear mr. yosi,
M*l myg)j;}7t1N x5K N4Xl P
it is greatly out of my expection that you told me your TNT account No. and asked me to use the account for delivering the samples to you, but you refused to pay for the freight and pushed me into the troublesome situation....x0ri peg*f

)t!A;}e4{Y Y if you didn't agree to pay the freight as your had promised on the phone, why you sent me the account info? as we all know, every company has its own courier account for freight prepaid bills and nobody prefers to use receivers' account for freight prepaid parcels, we never met this kind of problem, and i feel extremely sorrowful and agonizing now...
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we are doing mutual business, we spent lots of money on making samples and provided to you FOR FREE, it is quite reasonable that the freight would be collected at the other side, i think in China, 99% suppliers will support this opinion without doubt, also 99% suppliers in China have been following this way in their business with overseas clients definitely!!! what's more, 99% buyers who do business with our China suppliers' are willing to pay the freight actively, they always remark in their company profile that [color=Red]"If samples are needed, *** Company will provide FedEx, DHL or UPS account numbers to ship Samples (ASAP) to the USA on a "Collect Basis" [/color]at the initial contact, how do u think about it??0CEq\`)yRc
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pls kindly understand that this extra cost was not included in our company's spending at all, i am afraid that i cannot stay here any more if my business is like this way, also it is a big amount for a little sales member as me to pay this Rmb1516 personally,[color=Red] contrarily, you are able to pay this amount, you was fully expected to pay this amount, you will be much appreciated to pay this amount, why not???[/color]
_ ]%B:`\V:u B.rgds/Dinah[/size][/color]

the problem was sloved

[color=Blue][size=4]after sending the above two emails and communicating with TNT and the receiver for some times in the latest days\/ck|LS8k
i got information from TNT office to say that the freight issue was solved alreadyIv-XY^}N Ho
i am really happy to hear that...:lol :lol [/size][/color]

Reply #13 dinahsun's post

:lol :lol :lol :lol :lol :lol :lol :lol
4S g0AD.MAb,gS,f*tHi good,congratulations to you

Reply #14 jerry1983's post

oh...thanks, you are so well-informed...:lol :lol

I havenot met this kind of problem before. but my coworkers have remind me of paying more attention to this when customer promise to give a freight account to me.

Congratulations! I learnt a lot from your experience. You are excellent in communicating with clients.:victory:

Great!  You are an able person, expeciallly on communication! Benifit much from your statmemt above.Tks!

Reply #18 dsilicone's post

thanks,from this experience, i also learned how to persuade others effectively...:D :D