[experience]I lost my customer

Everything has been negotiated, including the PI. my customer informed me that he would delay the deposit to half a month later which is promised to be sent in three days  because of one important festival. I am eager to get this order, so i told him that the cost of material is rising, the quotation will be out of validity half a month later(actually, the quotation has counted the cost rising in). He replied me that he would re-affirm the price then. having no other way, i said, i will try my best to give you the best price. He send me an expression of suprise, then disappear, forever:') !
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    i summarized this failure into two points,
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,q ]X\8A6OcA7[ 1. Never show your thirsting for this order and force them to send you deposit!#AsX5ypsH
2. If your customer is conservative and dealing with trade step-by-step, don't show your right on price...
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#F_Q9y msx It is just my sad experience and my feeling of the reason why i lost him. anybody who could point out my mistake in the process of dealing with customers is welcomed! (maybe due to my poor english, i can't express my feeling very exactly:Q )
z ??? t and my friends, don't follow my same old disastrous road!

Reply #1 fairystar's post

you are not lost the customer ,but one chance.
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-J{0ga8GFN|(b more agree with your summrise.
L"T:ff[n,m o~ it is the next succeed begainning for this experience.!Z(xOzk"WR r/GZ@y
learning more.
D1U;Bugj@ god bless you !

Reply #2 flando's post

i don't know how to retrieve him again.
3`H V$DgD aT8YuM i have no idea how to explain to him:Q }7Tr4anmY1u5m
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maybe he is just one of my hundreds of customers, but what a pity that i lost this order and i lost him:')

I am on your side, Deal based on equality, mutual benefit and trust each other.  Just like flando " you are not lost the customer, but one chance ".  Come on :victory:

Reply #4 jackylau's post

thx, jacky, ofcourse and flado~~o8Y9Hv@dR

1l%xnxI(V Wisdom come by suffering:victory:

sorry to hear that, but it happens...
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q#?A customer come and go.. they are running after profit, nothing else..

Reply #1 fairystar's post

What a pity! I agree with ur summary.And i think trust is very important in business.Everybody dont want to be cheated.I wonder u can retrieve this customer if u can get his/her trust.
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God bless you!

Reply #6 Banana-apple's post

yup, i knew that it is useless to complain, but just get some lessons from this sad experience!f{)o%A"l#^Wlj

9x?6Tl:ox no friendship between buyer and seller?

Reply #7 sunny_yi2008's post

i didn't cheat him at all, but exaggerate something!%oh\y6i;K
origin of this problem is that i didn't trust him, my fault!!:L

Speaking of customer diapearing.
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I have one more badly experience. 6CUSLJIw2Z:mVo
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Maybe four monthes ago, I met him who is Australian. I gave him our quotation. And he felt much interesting in it. Then ask me how to do, I gave him our factory's bank information.
5u-H6R1S-mK:JM But a few days later, he told me that he would like to put off this deal, because of the layout has not been finished yet. And he would buy another two kinds of products. Then would let me do all the job for him. That is OK. I should consider his situation. Right?
x4^W [ Ch Time has been past, I could not stand the time passing, and give him a call. He asked me to send him our banking information again. Because he forgot it. OK,I did what he asked.  At that time, he promised me that he will order the goods in January, 2008. Of course,I was very happy at that time.
*e.@5r*?,k-k Maybe two days later, he sent me another inquiry. Also, he was very interested in the price. And he said he would do this one first. Then, ask me the banking information again !!!! g v"u%qF[!r
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Now, the time is 19th,February,2008. I have not seen his slip of deposit yet. I also have sent several E_mails to him, and never heard from him again.
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How is your feeling when you knowing my experience?
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e%r bH"_ Such kind of customer. %P#l8fY `O
Unbelievable.!!!!

hey do not be sad,when god colse a door another window will be open for you!!!!
b3WSAm"|l LP,N$R you do nothing badly,it is normal anyway!!!!
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z8}9d&x5|@(G{ what the customer think is beyond you can imagine,what u do is relax reflection and come on!!!
sf!eqQ(d:Li i always be your sides

Reply #10 jeanwayang's post

there is a possiblility that he is just asking for the price!{"k_x5b*I

ai@4l{+ZR$U+I can we tell such kind of askers to real customers?
\(^ojC i can't!!)y;FFoH;f%Y\2g{
give you 10 coins for comforting:hug:

[quote]what the customer think is beyond you can imagine,what u do is relax reflection and come on!!!forum.fobshanghai.com7N#m"n9]3r%a!^5l0]
7Um/W'JVG5? i always be your sides[/quote]
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nx
yeah, u r the most optimistic one!
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learn from you!^lF0@2? |X]b
thanks so much for your support:loveliness:
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P@(o {,jB [[i] Last edited by fairystar at 2008-2-20 07:48 [/i]]

it isn't all the problem of LZ,even you shocked the client because asked for deposit eagerly,it made him doubted.3f J;uh:YY#^
I am sure that this client will back to you soon.:)

Reply #14 bacon999's post

really?!)Jh.heJz+x'A)W
yes, he doubt whether i am a cheater who is waiting for his deposit:Q
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j4](GWl thx, becon.
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v4Y8N hope he could recognize that he is wrong:loveliness:

Reply #8 fairystar's post

yes, sure. there is friendship in business, but not always...

Reply #16 Banana-apple's post

ruthless business world?:Q m(l8_.B'Du~z:?
sigh