My Malaysia customer

[color=DarkOrchid][size=4][font=Times New Roman]Every time when talking about how to do business with her, my head will be bigger. :Q She's prone to break out at the most inopportune moments.:@
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First of all, she often asks us to send her the sample totally free. :L That??s the final decision that made by our manager so I had nothing to say about this. :( But there??re various kinds of samples they need, for an example, 5 different colors with different sizes. Unbearable, there??ll be no response or reflective information of the sample from them,:Q :')  even whether they have received the sample or not. No matter how often we remind her. I was puzzled by the oddity of her behaviour. :L :L The following is about the sample:[/font][/size][/color]
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[color=Blue]Dear LynnA t;LV
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Please note the evaluation as below stated
b(q HXj@s Please check and advice when can get additional sample for 3532 & 3546?Nv.zQC'M$H
For col: 3508, please re-do again
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Theresa[/color]
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[color=Magenta]Dear Theresa,
*p}A!XfgI We??re afraid that we??re unable to make samples meet with your standards.0c1FX Z3\?n
After making confirmation with R&D here,H6@3v#c(Vwk
We know there??s no raw material left for making samples.PY,jp*Fp[d*ed V p3r
You know, the material only can be used for making samples for you and its price is so expensive.;q{-D:nAs
Regards the profit, we won??t buy any for making samples.TU&s.wG
If you have any problems, please let  us know!
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D J P Best wishes,&Nk&z[,H} E y
Lynn[/color]
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[color=Blue]Dear Lynn
#z/C`'SO;aw Sorry to inform that we cannot accept such reason, your responsibilities is develop the color successfully
s_R#uf$a0d Please check when we can receive your sample because it is pending too long
'ja!CBR9L8Qexsx ThanksQ RjO}xx8v:n`Eo
Theresa[/color]?3O&h2X)g ?TI6G
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[color=Magenta]Dear Theresa,n nT*JM5JdI
Thanks for your immediate reply!
H:]J$~*nwe However, at present, we??re unable to advice you any information of the sample.
FE`Y S| WHs7A%n After all, to make the greatest profit on condition of a large order quantity is our final goal.(PH}pG x h*\I
So we suggest you make the minimum quantity of this over 5000m per order, which is an antecedent condition.
U8yB9Sz6}:i0C If you have any questions, please let us know!
2p2y,z#Jjl(d Best wishes,2s8K|-T Ul6j d
Lynn[/color]
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[color=Blue]Dear LynnpZuM h&P aW
Order will give to you once the sample been approved by my customer
:vqPK1ZN@-}%p Please check and advice, if not I will call to you superior personally
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Theresa[/color]
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-F q1GY/u8\ ?,a [color=Magenta]Dear Theresa, 7t0p;E pUD`mMw
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Thanks for your information.L+xF5u/@L
Please check that all the final decisions are made by our manager,
o)k8PUs#s So if you have any questions, *j
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Welcome to call him directly![];hy,b8T7p)}
Thanks, .["X(m8{$H&MT-kS
Lynn[/color]
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*t2?jDq? [color=DarkOrchid][size=4][font=Times New Roman]Speaking to this, I??m still wondering why my manager chooses to give up, even though their order quantity is so small.:L  But to her, I think sometimes some essential measures are need, after all, we??re equal. No profits can take up the respect.:@ :lol [/font][/size][/color]

[color=DarkOrchid][size=4][font=Times New Roman]The second one is that she often delays the payment, and always insists on cancel the deposit.:L  Please see the following:[/font][/size][/color]
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Z${t&dCY"Gb [color=Blue]Dear Lynn|*kM]A&B(W
The payment is in the process, we will remit total amount to you before shipment out from your factory.esy(cu
Thanks
vMS^^3V X&_{ Theresa[/color]
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[color=Magenta]Dear Theresa,
J:I l }3Ca;A$U N:Q Thanks for your immediate reply.f||})kLe
However, we??re afraid that we can??t accept this.g|0HSB+g7V+iZa,Vo
Last time, the payment 50%deposit 50%T/T was agreed.)q%vbW?t%@E YJ C
So we won??t change that easily, and it is the principle of our company.*G"sS0ljh
Otherwise, we won??t arrange the production.ld?$tze
Look forward to your immediate reply!
4FYG\!KZ4?)L QI Best wishes,[/color]
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zhz$_[2W7z` [color=Blue]Dear Lynn$rEF(yco
As I told you lat time, we prefer to make one time payment instead of 2 times for one order, please consider
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?@;rt,V We are so long relationship in business and also maintain good order record with you right? we have that you may change it TT in advance before shipmentL`G5?]
Thanks9A!l&__!Ku~1] j0o
Theresa[/color]9Yx+eU
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[color=Magenta]Dear Theresa,jk |3DN
We??re sorry that we won??t change the payment into TT in advance.
z Oe7^@*T } Please regret!
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And payment with deposit is all agreed.
0j|e.Rs[*j8u So we won??t make any exceptions, you know, it??s the principle.
Vl#?+b} Look forward to your immediate reply!%n(gvEf2J%TW
Lynn[/color]
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!O~ jB E [color=Blue]Dear Lynn@oLdU'l;GT
We will arrange the payment to you today, the slip will email to you once I get it
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b-a Please start the production and ensure ship it on time as you committed

J@Ay:I/d Thanks
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mk V!Tw4`3?k b [color=DarkOrchid][size=4][font=Times New Roman]To our delight,:victory:  they accept 50%deposit 50% TT in advance. Of course,:lol  I choose not to give up on condition that I get our manager??s permission.[/font][/size][/color]
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&a%d&j(P$lu(M x w? [color=DarkOrchid][size=4][font=Times New Roman]Different customer may have different characters. What we need is to adjust ourselves to them and choose many more suitable methods. Well, to myself, I should focus many more attentions to my work so that I can have a full working experience, :loveliness: that??s the point.:victory: [/font][/size][/color]

I think your customer must be a trader so that they cannot give you any promise if they didn't get the permission from their customer.
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dR"Z7S5a Yes,we should find the suitable to doing business with each customer,that would be better.

Reply #2 lynn1202's post

just be patient

so

so from what u stated I deem your mian line should be fabrics!
w|2R(?,aT the customer is not a trader but a garment manufacturer, so
#Zb5n,LDsu he produce the garment for his customers who will decide the
]` x0L{ specification and color of the goods that you supplied, right??

This women can test your patience.:)

[quote]Dear Lynn,
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@2|N |e H6h Order will give to you once the sample been approved by my customer
[3w8k6h? Please check and advice, if not I will call to you superior personally
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/vgs+a8}/|v Thanks
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TheresaF3f1N7R h,dS I
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Dear Theresa,
E7KO-A` Thanks for your information.B en |/p;i
Please check that all the final decisions are made by our manager
$O)MA(}e So if you have any questions, Welcome to call him directly!
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h6R&R cJnZ Lynn
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funny :)q3]uO*Ejrj0r
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[[i] Last edited by jeff008 at 2008-2-13 12:50 [/i]]

Reply #7 jeff008's post

:L do you think so?b%c6s}~e)P
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at that time, i felt my dignity and efforts were chalenged, so i had to do sth.

hehe we use same name

same name :lynn

Thanks for sharing your experience.
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u.N_(D8Mk%@V\I It is very useful for us to do our business better.
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Thanks

really tough work..
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hr"jv when facing this kind of customers, we should inist on our company's principle, otherwise we will be sitting in the passive situation. we are not begging her to do business, business is for mutual benefit. if not, no deal.