Tips for a successful Sales Call..

It's got from my customer's recommendation. don't know he concreats it or copy it, Anyway, if only its helpful it dosn't matter where we get it, right?:)
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}1c!BlIw9x/~ [size=4]Follow these tips to learn vital telephone skills and make your business calls well received. jl/Pj[6dY
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[color=Red]1. Develop a professional greeting. [/color] Don't just say hello and jump into your telephone presentation without taking a breath or allowing the other party to participate. Your greeting should err on the side of formality. Begin with Mr., Mrs. or Ms, as in "Good morning, Mr. Smith." Or "Good evening, Mrs. Jones." Everyone else says, "Hello." Be different. Be professional. &\l*q PX$\!z
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[color=Red]2. Introduce yourself and your company[/color]. "My name is Sally Smith with ABC Company. We're a local firm that specializes in helping businesses like yours save money." Don't get too specific yet. Don't mention your product. If you do, that allows the other party to say, "Oh, we're happy with what we've got. Thanks anyway," and hang up. By keeping your introduction general, yet mentioning a benefit, you'll peak your prospect's curiosity and keep them on the line longer. [/size]

[size=4][color=Red]3. Express gratitude.[/color]  Always thank the potential client for allowing you a few moments in his busy day. Tell him that you won't waste a second of his time. "I want to thank you for taking my call. This will only involve a moment of your time so you can get back to your busy schedule." Don't say that you'll "just take a moment." The feeling evoked by them hearing that you'll take anything from them will put them off. `:p|H8G
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[color=Red]4. State the purpose of your call. [/color] It's best if you can provide the purpose within a question. "If we can show you a way to improve the quality of your product at a lower cost, would you be interested to know more?" This is very likely to get a yes response. At this point, you're ready to start selling an opportunity to meet this person or to get their permission to provide them with more information. You're not selling your product yet--you're selling what your product will do for him. [/size]

[size=4][color=Red]5. Schedule a meeting. [/color] Get a confirmation to meet, either in person or to teleconference to get the information you need in order to give a solid presentation. If he's so interested that he wants to do it right then and there, that's OK.
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[color=Red]6.  If a face-to-face meeting is the most appropriate next step, use the alternate-of-choice questioning strategy.[/color] Offer him two times, "Mr. Johnson, I can pop by your office at 2:15 p.m. today to discuss this further. Or would 9:45 a.m. tomorrow better suit your schedule?" You didn't say, "When can we meet?" When you use the alternate of choice, you take control of getting the appointment. And note: Asking for an off-hour gets you noticed. There's something about setting a meeting at an off-hour that says you're a salesperson who'll be punctual and respect your prospect's time. Try it. [/size]

[size=4][color=Red]7.  Thank them for their time today and for the upcoming appointment. [/color]Reconfirm the date, time and location of the appointment. Ask for directions if you need them. Tell him how much preparation you'll do in order to make the best use of the time you'll share. Give him your contact information this way: "If anything else comes to mind that I should be aware of prior to our meeting, please contact me at (212) 555-1212."
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[color=Red]8.  Follow up.[/color] If your meeting is more than a few days in the future, send a letter of confirmation immediately. If the meeting is tomorrow, send an e-mail confirmation. Keep it short and upbeat.[/size]

well done .
*O9U.Q?Qo apple .
Q ^%?0Z_:Iy:G:p more fresh sales can learn about it ,
CF:M7XlQ1Mf/jD tks for your share :victory:

You're not selling your product yet--you're selling what your product will do for him.
?b2fr,pVo9wYQu i learn more from this way..
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F3J when we call or answer,it's the point to grasp the other side's intention and his purpose.. :loveliness:

Reply #5 flando's post

wow, tks for your encouraging... :lol

good tips!

Reply #4 Banana-apple's post

i never get tele from the foriegner ,hehe ,,,anyway ,i  read carefully and long for using one day~

[quote]Originally posted by [i]Banana-apple[/i] at 2008-1-15 10:09 [url=http://forum.fobshanghai.com/redirect.php?goto=findpost&pid=3196894&ptid=316598][img]http://forum.fobshanghai.com/images/common/back.gif[/img][/url]6R-O%P!V;_v
3. Express gratitude.  Always thank the potential client for allowing you a few moments in his busy day. Tell him that you won't waste a second of his time. "I want to thank you for taking my call. This will only involve a moment of your time so you can get back to your ... [/quote] s,TG0T2\My
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Have a thanksgiving heart.:)

Great passage .. go on

It is a very very good topic.@
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a successful call is an art.
m aX&O:QKu Thanks for sharing.:)

good tips. thanks

It is more useful."c[#y3KaRj7|
But I can not meet my customers face to face.}~~6}Hb
What a shame!:loveliness: :loveliness: :loveliness:

that's a good tips for the salesperson, useful marked down and bear in mind, Thanks for sharing...

[quote]Originally posted by [i]Banana-apple[/i] at 2008-1-15 12:10 [url=http://forum.fobshanghai.com/redirect.php?goto=findpost&pid=3197072&ptid=316598][img]http://forum.fobshanghai.com/images/common/back.gif[/img][/url]
[Fa XA&me [color=DarkGreen]You're not selling your product yet--you're selling what your product will do for him. [/color]\]:M1UO/E
i learn more from this way.. YcJ2A5P9w8H
when we call or answer,it's the point to grasp the other side's intention and his purpose.. :loveliness: [/quote]
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p?y.A?;xN this sentence is really fantastic!!!!
7}'[2gq7mES { and  miss.apple, really appreciated for your good job.:handshake

It is a great tip,thanks for your sharing,APPLE.

:victory: :victory: thanks for sharing .:victory:

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tks for your suggestion, it maybe usefull for us

tks for your tips,it's vey helpful

wow, learnt a lot from this thread...:hug: oj'a/b`o7_+O
thank,

[quote]Originally posted by [i]jill_rightorch[/i] at 2008-1-15 17:03 [url=http://forum.fobshanghai.com/redirect.php?goto=findpost&pid=3197516&ptid=316598][img]http://forum.fobshanghai.com/images/common/back.gif[/img][/url]N5t%j8_8{ _K
It is more useful.
?)dhiYiQ+_ But I can not meet my customers face to face.
G'q/_'W%OfP@ What a shame!:loveliness: :loveliness: :loveliness: [/quote]
?:L5a Nbd ^ why not? you don't go to any fair?:o

Reply #16 jeff008's post

hehe, nin tai ke qi la!!!!!!!!
-Z\l#U:amb,G*{#h-l Got it?

:handshake

i am happy that so many friends can learn something here... (JY"wJH^x
All of us should work "harder" and bear in mind always to share anything wonderful here with other friends... :handshake

Reply #23 Banana-apple's post

hehe, zhi dao le .
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4e(QXA1|&@9zW hai shi  xiexie ni a :P