Bad news for me

[color=Blue][size=5]:') The goods I sent to my client have a big problem! Our engineer misunderstand the client's drawing,so we make the goods uncorrectly!:') This order is my new clent's first order.A trial order.I am afraid that he will not give me order again.:Q :Q :Q :') :( [/size][/color]

What's your products?Do they have big differences towards the one your customer needed?If the difference is not very obviously,also don't effect the use,then you can explain to your cusotmer with good attitude.
b-I9M+zjp3f Meantime,if the customer is a big potential customer & your products is low unit price,i suggest that you can compensate some to them by free,i believe they will be moved by your act and go on their cooperation with you.:Q Kj \)CpQ%U+p$z
Well,the goods have shipped to customer right?

Reply #1 jocelynzhou's post

:( really not good!
"E7t@&@L-x.` but now, you'd better calm down and think it over to solve the problem.
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Sr+B&a`7Z$} you should admit your mistakes as soon as possible, if so, the customer may consider for a second chance.
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q7N+N.xj meanwhile, you can offer some welcome suggestions, such as discount or you can return their money.

Reply #1 jocelynzhou's post

I am sorry to hear that. ;yisK;AV+e$V
#_Skkf
I have not met this condition.

Reply #4 Jillyvon's post

then how can you deal with that successfully?

why did you find it so late?M2{8`BPQ{2hW"U
What were the inspection doing?:L

It is really abad news.
#D M H,W5S]rh6h Expecially for the new customer,also the first trail order.
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Then you could explain to the customer frankly and ask for his forgive for your careless and mistake,and promise to compensate to the customer after discuss with your manager,or give some discount for the goods,and promise which will never happan again.m!lWN-b)PR
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Hope Jocelyn could solve the matter soon.:)

Reply #5 lynn1202's post

perhaps, I can ask the client for forgiveness and explain our misunderstanding. of course, it is our fault, so the attitude must be honest. and then discuss the products we made fro the trail order, whether they can apply in to  using. If not, make new ones for them. it is natural for a corp to lose money sometimes, I think. If you do think this is the real potential client, it is worthy doing so. if the new products can make them satisfy. they may put large orders in the future. right? :)

Reply #1 jocelynzhou's post

be careful next time-----it is not your flaut only-----:hug:

Reply #1 jocelynzhou's post

Sorry to hear that. Eul/M4K'k/o
But why did not to express the means to your engineer.Most of the clients would like to  
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?z2i place the order which is correct.'ZhZ.dW8]3nH } tB2i
So trying something to explain.or something else.

good news i think

If you are the client, you must think that your supplier are so carelessly and very angry about it, but you say, accident has happened, he will try to think about how to make up for it. So what you really need to do is to try you best to explain it asap, pick up your solution, and remember do not blame others, you need to shoulder all of this, at least, you need to express like this, making your client think that you are trying, you will be his good partner, since you can solve problems. everybody makes mistake, is that so?

Reply #1 jocelynzhou's post

in fact,i really hate the irresponsible perpleut ]_dd
and they can't realise how importance of the oversea order and just think that if the goods are deliveried out,everything will be ok

I have hear of that kind of people. anyway. remember the function of cooperation is very importation is very important for the business

I am sorry to hear that! ^`7~&Ad#K y
But it will get better!

pity to hear that. you should be more careful next time. and I think this mistake due to 6SKC8oD:S3Q
deficient communication both between you and your clint ,you and your engineer.

that's the fault of the engineer's, not yours.
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"wDKz _#n,V Try your best to explain the fact to the client.|D Jn*A&Y
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And remake the products according to his require.

anyway , you produce the goods upon receipt the confirmation of yr customer ,if so , there will be some resonablity for customer , if no, you have to discuss with you manager or yr boss to replace the goods that to continute the business..you know the fist impression is very important for client also the same for us ...........hope you can calm down to slove this issue.....

GOOD LUCK FOR YOU!

so it seems that you produced and sent goods without your clients' confirmation?!
mc7o8io ?"Y OMG!!! it is a great pity~plz learn from this matter and improve your operating procedure~
h Ca*^*]6f!G of course, you can try to explain all the reasons to your client and persuade your client to accept this wrong product$W1Jk{w;\*i8G
in the same time, you may re-design and re-produce a new one as a compensation to your client for free
.^2wN1j6xK(B$[ just do your best to save this bad situation!

Reply #1 jocelynzhou's post

reading your post, i find that:
H&YwFw7Asa-Z2X 1.you don't understand the drawings6OSR4^Nma V
2.you don't have good communication with your engineers0Ssr6ZN3U
3.you don't have  a good understanding of client's requirementa)_6K%t o"J
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:DEg`PPPk0\~` :)
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L C o|Q&T$aq [[i] Last edited by jeff008 at 2008-1-22 11:13 [/i]]

Bad news is the good news!!!!!!

big mistake! :)  but just calm down and explain to your client.

Reply #1 jocelynzhou's post

You can give him some advice ,maybe the products cann't effect on this line but can on the other lines .May the mistakes only is a little mistake that can not effect the function of the products .
:U1?z_&Vr$i*rZL or you can contcat with him to compensate some to him .I think your sincere action will get his heart .:)

Reply #8 Jillyvon's post

firstly ,you should let your client know your sincere attitude ,and promise you won't make!L[0{QU
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any mistake next time. well ,then you also tell your engineer the fact ,so that he will notice
B ?@0B*|? in the futhur..dun blame anyone ,as everyone will make a mistake.good luck for u

good luck always with you.

Reply #1 jocelynzhou's post

hey guys,
SLv-bK6Fbyr don't worry about this, u can dirctly tell ur customer the truth that ur enginner make a mistakes about drawing, u should know that the client like honest ppl ,don't like liier
sZ%hYlM6U7s$qq everything is ok for u sooner, :)