skills help to understand the customers needs?

[b][u]The skills and the techniques help to listen and understand the customers needs[/u]
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One of the best methods is active listening. CK kij

I1oRe!Q8u5?\ Active listening requires that you show that you have understood what the client has said by re-stating the issues or problem back to them.
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p Example: "As I understand it, the issues / problems / concerns include??" and provide a precise or summary highlighting the salient points. This ensures you are both on the same page.[/b]

In email, maybe you can say: Do you need *****recently?

The best area of skill in sales professionals' inventory are not easily seen noises and micro gestures. So, simply give a sign of recognition to the speaker to let them know that we are paying attention to what they are saying and understood them. This is best done subtly.
ZeS/w0n8e'k We accomplish this by telegraphing physical signals to the customer to show that we are physically involved in the listening process. This can be a auditory or visual cue that positively acknowledges what they're saying and can encourage the customer to continue speaking. $Z)_7e8a!Xf(j8iC
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So a nod, blink, an "umm-hmm" or "right" ,yeah, all speak volumes.

Reply #2 mico1020's post

:) Yeah Mico,Email can be an important means of channel of communication with customers, vendors, and industry peers.

Customer get good impression on you when he know that you are listening to what he is saying and seeing your interest,they will keen to do business with you.Your priority should be your customer. g7Rn*O ~$K:{
Eye contact is very important whether you are doing business or when you are with your friends.so,when the customer is talking something,you should pay full attention to what he is talking with eye contact.No need to look into your customer's eyes as long as he is with you but just remember that most people are more visually oriented than auditory and kinaesthetic, most customers doesn't feel listened to unless you give them your full visual attention.

Reply #1 SwaninCn's post

:)  Yes, this is a common point as well as an important one. :victory:

Reply #5 SwaninCn's post

:D  I agree and I'm also interested in the item that how long have you been in the field of foreign trade? Are you a soho or work for a trade company or maybe you own one of yourself? Since I c that you are doing business in various of different fields. Anyway, thank you so much for sharing. Expecting that you bring about more to us & thanks again.

Reply #2 mico1020's post

GOTCHA. :)  And we may say: "Does the project you mention last time start or not? ""Anything new?""We've got a lot of orders from .... aarea most recently. How about your company? Any plans for purchasing?"