customers return products for a refund

[b]Many marketers, both large and small  go bonkers when customers return products for a refund.
8C1ZV@P2fO {%hc Hey what about you?did you ever come across this kind of situation.If yes,then how you dealt with it?[/b]
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s N"JE.[UFvM.M!S [[i] Last edited by  SwaninCn at 2007-6-7 21:16 [/i]]

Refund request doesn't mean that product is bad or the customer doesn't like it.];y+T.Nq|f8W@

8P6G7TCB0B5vO1l Example: A customer returns your $400 DVD set on investing in foreign currencies. "z3nk;|x%o!r

*k0lK$xM^;? " the customer says in his refund request. 4iVF4wk1P9O
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"But after watching it, I've decided this isn't a business I want to get into. It's just too much work!"/ba/QX+_qi a,O3E

F3BEJ/N2~R what do you think,is it fair and reasonable - position for a customer to take?? do you agree?Rbn#v*U'_

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{/[;A*Qw [[i] Last edited by  SwaninCn at 2007-6-7 21:37 [/i]]

Every adversity, every unpleasant circumstance, every failure, and even every physical pain carries with it the seed of an equivalent benefit.........o(H"[eWSv\;w
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Reply #3 zzf0903's post

oh yeah,I believe in it.

Reply #1 SwaninCn's post

can you kindly tell me why the customers return the goods?

Reply #5 ginakl's post

There might be many reasons.But whatever the reason may be.If you add little patience in your business trust me,you will not be in loss.
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If you mention about refund and when you are straight forward and fair with them,the customer looking at your openess also will be honest and fair with you in return.sO;z!^AbwW2Eg

$MF;hw?G When you offer refund guarantee,the customer will trust you and that reduces the customer's unwillingness and ultimately you will get more orders.