something you may be interested in

Someone often ask me some questions, now I post them here, and you also can show your ideas.8p u(hS*]Z
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1, why does the customers not reply me after sending the price to them?
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For this question, it may have lots of answers, but I think it is because:
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?;I]'Fr first, the price you quote is too high compared with others'![5{1^ME#V9Z
second, the customer needs some time to analysis the price(]P*en.lV N'b
third, the customer is on a business tripE3B(`|,q8W$H4N;y
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last, maybe the customer does not receive your price because your mail is locked by the software
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What you should do?
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first, try to conact with the customer and ask the customer for some comments or ideas on the price.
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second, if possible, ask the customer what is his/her target price.
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oZb3^2x third, send e-mail to the customer some days later or use another e-mail ID to contact the customer.7E A
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\~K^%_6E 2, how to proceed with a customer?j'E `4d#|'y6y

S;bdm7H It is so glad to receive the customer's respose, but what to do in the following days. You can ask the customer5x!J{f#Z?
what is the business going on in his/her part? Is there any big progress in his/her part? is there any good news?
o,_5{R'i,JY Besides business, maybe you can talk something else, such as hobby, sports, music. try to make friend with
:q.l"B~q N)d the customer, and if the customer think you are honesty, trustful, he/she would glad to do business with youl.&RZdI
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:QE`'j$JD4H3R 3, how to persuade the customer to place an order?
;MC([ O,| Oh, it is not easy to ask the customer to place an order directly. We can ask the customer whether there is a ready fl i?2L}8a+Z
market in his/her part, if there is a big demand of the product you handle, then you can ask the customer whether he/she
'kp9j%sBV)| would like to buy some product from you to test the market, a trial order is ok.
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"pCXr"bXo$n W.n 4, how to deal with the present customer's information?
_+m!w&T5zx8R with the times going on, you may accumulate more and more customer's information, how to deal with such informationZN6^-v3i/a{f&Zb
is a big problem. Maybe some software will be help, but to find a good software is not easy. Besides the sofeware, is thereCE)J/\ Zh q
any simple way? Yes, you can make a list by excel, in the excel, including the customer the name, country, telephone, fax,6R:v5M{CD6Y
e-mail, the item he/she is interested in, the progress and so on. You need to update the list at a certain time.;l^
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[[i] Last edited by mico1020 at 2008-4-24 13:55 [/i]]

learned,thanks

thanks, a good subject to the newer to study(jG;z#B jZ5}+w
For the question one,maybe another one reasons from the customer who just to enquiry the price,because of haven't any order by this time

Reply #1 mico1020's post

great.Good stuff.certainly,everyone should be interested in this thread.cx.I5Z/e:it0J
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Thanks Mico

If everyone can summarize what he learns in an order like you, the basics import & export would be a big party for communication.:)

sounds very good! mico.
$t)|$gbg)h$W`Rk problems i am facing  as your said."Y3C&@ UO,O4r$X

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| it's difficult to open up businesses for the beginning,but i will try ,
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S0{*vNtk1aoA to make my quotation more useful and spark.
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your post is very good.

That's useful to me,and guide me solve an urgent problem.
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AC@:pvm Thanks a lot!
tjX1Iy)n Mico

How to deal with the sample?
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,@ N%I'DU This maybe a very old question, but we may meet this one day.h1B*qgH-~
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nMi ]c+UOq I think the customer must pay the delivery charge, for the sample,
-W7YT3f o-V c5bT$g if the sample is cheap, you can offer the sample for free, otherwise 8s Nl"WT
the customer must pay for the sample.

thank you !

After reading ,I feel it is very uesful,as a newer ,I can learn much from forum.?E.}_ ZW
We waitig for your new article.:P

help

I have sent emails to my customers,After several days,there is no reply,whether I should send  again or have other good methods to solve?
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b}W\K^;UZ [&[&pCq [[i] Last edited by  mico1020 at 2007-5-29 09:04 [/i]]

[quote]Originally posted by [i]huilindsey405[/i] at 2007-5-29 08:510?hx(h8g6Z_
I have sent emails to my customers,After several days,there is no reply,whether I should send  again or have other good methods to solve? [/quote]
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Yes. Send email to this customer again, and ask whether he/she received your previous mail.

Thank you very much.I have learn a lot.
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If possible, may i have your contacts?:) or you contact me .
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MSN:eleven514@yahoo.com
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shining star

:victory: you just like the shining stars in the sky,and directing my road forward to foreigh trade:P

Thanks for sharing, Mico
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   To me, I think Trust and sincerety is very important,especially for long-term cooperation
&TH!O%F_
B p1hm^3v#O [[i] Last edited by  sunny-lzm at 2007-5-29 16:54 [/i]]

[quote]Originally posted by [i]sunny-lzm[/i] at 2007-5-29 16:38NU;Z1@;_,ra6l'o#T
Thanks for sharing, Mico)sO? K!E%er%h6z

.U_biz.h    To me, I think Trust and sincerety is very important,especially for long-term cooperation [/quote]H)H ]eY"I'E/x-?!zY

.b hn[U ~"P:W*X}4q"y Yeah, I agree with you.

Thank you. :victory:

usefull to me,thank you,Mico

It's very useful ,especially for me -a green hand .Tks  a  lot,Mico

thanks for your sharing ,i learn a lot from what you said ,but so pity i have not got any customer ....
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expecting fo rmore.....
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"{`H6I8Rt thanks ,micro.

GOOD

THANK YOU FOR YOUR SHARING

thank you for you can share more information about trade.:victory:

I benefit much from it.

heihei

:victory: :victory: thanks for your sharing

Good

I love the feeling of sharing with others,and learned much useful things from all of your idea.Hope I will grow quickly,and also have some good idea to share.:victory:

thank u very much.

thank you .learned it!
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E O k&?O_i P+v [[i] Last edited by selfdrive at 2007-8-4 16:36 [/i]]

In my opinion, why your customer do not reply after you have sent your price list.
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%b7h"w#z.[ 1, the price list is not completed, it means it's lack of some useful information, such as warranty, lead time, delivery time,etc..you know the foreign clients are always very busy,,they will only reply the letter which is very clear and including all the info he/she wants.EN7cXhP^5`
2, the price is not very good comparing with other suppliers'.
|9M.X;X&CC5Rg,lTY 3, they received too many letters in same day, they have no time to read one by one. so you should keep the mailaddress and always write to him/her. To let them know you, and when they need sth, the first person they think about is you.
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&Jf9pN5y,[g8iZEt Hoping more comrades can come here and share with us your precious experience.

[quote]Originally posted by [i]DIOR1234[/i] at 2007-6-8 10:52
-R R(BlOak#\^aS In my opinion, why your customer do not reply after you have sent your price list.
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'\*EcEU0cI}[ 1, the price list is not completed, it means it's lack of some useful information, such as warranty, lead tim ... [/quote]
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!K%\!AH?` P I agree with you. :P

Tks for your agreement and hoping you can give more advice.

everything seems easy under your writing~