What should I say when phone the customers at the first time

Please,What should I say when the first phone to new customers.
zy&?-w I I8C Sept1:introduce my company and the products P8A]-Y)pT
Step2......???
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Who can help me.You can write what you think of ,and then we can accumulate more!,P\ lD,d8pO/v4Y

HS$O4@@a ^+jD Thank you.

Reply #1 ibmuibe's post

i think before making the call, better make sure the reason you call. once you get the subjects(s), list it(them), then add some heading and ending.

Reply #1 ibmuibe's post

Well, i think firstly , just common greetings,then introduce urself as well as ur company, then tell him ur phone call intention, such as ask him if he had received ur e-mail... how does he think about ur products...
6hm d*r'G/r Just take it easy, :loveliness: perhaps for the first time u may feel sweat palm, but as an old saying goes: experience is the best teacher!
6[S5|lCh Hope u nice! :P
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)T{y6m7vyHn [[i] Last edited by  sophia880310 at 2007-4-17 13:51 [/i]]

Reply #3 sophia880310's post

Well, you said very good! ding!(Chinese) m(S,o5g
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   The most important thing I think you should konw what intention you call him .tP SLfn7d
    Then you can say about that more and more .^)oC-_,}Th
   When  you say the first word,then you konw how to say afterward.

Reply #1 ibmuibe's post

Please see this link for some tips;y8R;y(]_i-ejt9y(b

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or simply search for telephone sales techniques on web

Maybe someone kind enough to edit one practice dialogue here for everyone 's reference .:lol That could be very useful and helpful .I never call to customer .I hope I will have the chance .

at first, greetingr^)LwZ`w
then,introduce yourself~'y+lV9g+f-P5l
next, subjects

hehe ,I didn't call a new customer
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I think next week I will have a chance to make a call to a new cusotmer

firstly,greeting.
g_EOy`SL sencondly,introduce yourself and your company.
"n+b(B(qpH E then say subject.:v1H{;q
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finally,end.

Everyone has all proposed good suggestions. I never made a call to customer, only answer.
JDg-do4Rc'd Practice makes perfect. Just have a try!
+n q _`UK Good luck with you.

Reply #1 ibmuibe's post

Step one, hello,this is smith from ABC company speaking
Yu%pD0h;[F)[ Mrs. susan  please
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step two,It is very glad learn form your contact information from
q-T7GQ(g xxx and know you need some fibre cotton products,it is just what tH"a~ w
we can provide.[UI(g2s7Z
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step three,I will according your indicate write an email enclosed |t`h4],c j
our products price,MOQ etc information#]F!l4WGD\^v

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h~9~m;n1P step four,it is very pleasure to talk with you.have a good time to you

Before you call, make sure you are full prepared...
OiQ$NikQi@6w y I think you need a pen, and a notebook, so that you can make some notes on your notebook while calling--those important points during your call.
+r*~8W!JcAfsN And when you call, you need to have a good mood, I mean--smile. Even the preson who talk to you can not see, he/she can feel. :A*?E(H?5w6{E
Tell the person whom you call that who you are, which company you work for, and what's your products, what you can do for the customers, and what advantages you have compared with the companies which are in the same line.. o/O1B Hyk,R.Vb
Better when you finish the call, make a appointment for the further talk next time.. e.g., "if you don't mind, I would like to send you an email attahed with the full details that we discussed just now to make it clearer..." or" I would like to confirm some details with you about our business, how about next monday? is it okay if I call you at the 10 a.m. in the morning ?" and so on...
(ic3iw;g?l these are just my opinions, for reference.

i never call my client !! Some of them give me a call...:D

learning................