How will you reply if customer asks about quality?

[color=Blue][size=2]How will you reply if customer asks about quality? bzGw;{M
For example, if the customer asks: How can you assure me of the quality?
jW/YF P;^ What will you do?
P_:TN#K0D$\c For me, this is a very difficult question because it is not easy to change their impression on low-quality Made-In-China products.[/size][/color]

Send a sample for their reference.They may have a deep impression.

?K1b+f YC(uG"F But if your products are huge,it ia a diffcult thing to do,too may things to consider.

You are probably talking about products that have no certificates or standards met, right?
]1XefNp[g It's really painful to be asked for such question. I agree with upstairs, send them a sample to proof directly. If sample is not convenient, you can list some reference customers for him.P9Ju z Aj9C
But be sure, this customer must be real customer, not fake customer(I mean your competitors).:P ;P

Not actually Kevin.
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for example, One customer ask me: how can you compare your offset press with Roland, Heidlberg, Mitsubishi or Komori?GD&O6pQ9nK"M
God?? how can i compare? all mentioned are world top brand machines.Zp2t4C(uO
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so sometimes I give this question back to the customer? please advise how can I prove our products' quality? ;P *]?m"QS
Then they disappear.:L

that is easy. If your products have some certificats or approval just as CE ,CCC etc.no matter what kind of and which authortiy ,just tell them  seriously .Then tell them that your products must pass strict inspection before they are sold out ,if they need ,ask them to your factory for a spot study ,probably they will not really come ,if they come ,that is a good news ,because your products worth their attention like this .and at last ,just tell them that your products has beenenjoyed a long good reputation of superior quality ,all the customers offer positive feedback.
@4r:|+es&WQ*L_   all in all ,just tell ,whatever will benefits you ,do not keep scilence ,it is only a question ,not a fact ,right ?

[quote]Originally posted by [i]akeylis[/i] at 2007-1-18 10:45z,D\ ngGE?
that is easy. If your products have some certificats or approval just as CE ,CCC etc.no matter what kind of and which authortiy ,just tell them  seriously .Then tell them that your products must  ... [/quote]
4K6B#Km'HU+D I  share the same view with you

once a client ask me about the quality.
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vag`:mh'ci` I only assure the quality with the client.But no other words.Now I am waiting for the client's confirm!:L

all that good comments .
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tt9k Actually .that's not so difficult for us when the customers doubt our quality .we have so
f4@J(zV(}aR^ many methods to ensure our quality for our customers .

i have never met this ,so  ,i  say nothing:)

[quote]Originally posted by [i]smile921[/i] at 2007-1-10 18:13
!S ldc*M-inY Send a sample for their reference.They may have a deep impression.
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&IT'kvB5aA that's what i always do.X\lNf-I
as we know seeing is believing.
K\!pYd4d actually in most cases, samples just show the ability and level of production.

[quote]Originally posted by [i]violet1119[/i] at 2007-2-3 13:16
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that's what i always do.
!_?|1J'ZDi as we know [color=Red]seeing is believing.[/color]
rdRO$^ actually in most cases, samples just show the ability and level of production. [/quote]u!x&b?'CY


y w#E.mk6WiM yes, seeing is believing..~
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I think u should know that what kind of your clients and which grade of the quality that they need first..@n/])Nc/k-?

_ _m0|I1?4Ez[ then u can consider if need to post the samples.\XQ#D%l8m

? fR wz X for reference..

got the same problem, my customer always complaint about the quality of our products.R eDRd"o.cp
Really don't know how to deal with such problems.
&_[(rs;Zz0bz2z stay in a small company with my big dream :D

Reply #12 csm0526's post

Dear Sir/Madam from china and all over the world
J#kp T[%OB/q      I would like to make friends with all of you,especially someone in  real estate service ,spoken English,traveling ,and so on..........exchange ideas....Welcome.J)p1rj\%k
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    Contact detail:zhaoping100@hotmail.com

sample

the best way  is  posting sample !B5B5YS r,D_Da
but,if your product is huge
sw.B MgX/` you'd better post him(her ) other clients"s iders.

i just have no word to say except assured that our product is good.DXG*w-|%R;iP
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after reading the comments above,i think i know how to deal with such problem as the ask the question

[quote]Originally posted by [i]Ivyjim[/i] at 2007-2-28 10:05hG N aza
i just have no word to say except assured that our product is good.V q0A.F Z&n7Q8X!t
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after reading the comments above,i think i know how to deal with such problem as the ask the question [/quote]
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vDF|0x4QT6d would you like to tell us, especially me,  how to answer the question?

i will say that we will take responsibility to any uncertainly quality ,if possible ,we would like to ssent sample to you for confirming and testing your market . but sampe fee is freight collection with many tks!

good idea!
(ZU2i*m"V0`Y2|6NQE [u][b]We mainly supply chemical produce Zinc Chloride,kinds of automobile cushions,agriculture produce Apple ![/b][/u]
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Yjmnet` MSN: [email]snoww1@sina.com[/email]

in my opinion you can ask your clients to come to visit your factory ,as a saying goes"seeing is beleiveing "